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About Nawras > Quality of Service
 

Performance that speaks for itself.

Quality of Service Indicators for the first half of 2011



Performance Indicators

Requirement
as per License

Actual Quality Achieved

Percentage of Mobile calls dropped

 Less than 8.0%

0.22%

Percentage of calls blocked due to congestion of the network

 Less than 1.1%

0.10%

Percentage of Billing complaints resolved within 20 working days

Greater than 96%

100%

Performance Indicators

Target Value as per the license

Actul Quality Achieved

Faults per 100 lines per year

 Less than 12

0 Fault

Percentage of faults to be cleared within 24 hours

Greater than 90%

100%

Unsuccessful call ratio for local and national fixed calls

 less than 1%

0.04%

Percentage of orders for access lines in the served areas completed within 10 working days

Greater than 90%

97%

Percentage of beneficiaries billing complaints per 1000 bills

 less than 1.5%

0.18%

Percentage of billing complaints resolved within 20 working days

Greater than 96%

100%

Percentage of payphones in working order to the total number of public payphones

Greater than 96%

NA

 

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Nawras Mobile Number Portability

 

Nawras International Calling Rates

 

 
 
 
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